概要

To excel in a competitive and creative work environment by utilizing my skills to serve clients and add value to the organization. In addition, to secure a challenging position within customer service, sales and marketing emphasizing increasing responsibility, personal, growth and professional achievement.

I possess diverse work experience in the Retail Industry - (Perfumes, Personal Care & Confectionary), Service Industry - (International Education Marketing), Customer Relationship - (Banking Sector), Sales & Marketing - (Tourism Sector-UAE)

工作经历

公司标识
Country Manager (Pakistan)
University Of Northampton
Mar 2017 - 代表 , United Kingdom

To develop an agreed number of new recruitment sources (particularly schools, colleges, universities and tuition centers)
To maintain and develop relationships with key stakeholders (agents, feeder institutions, British Overseas Missions and British Council offices.
To conduct training sessions with counselors at the Agents Office.
To interview potential applicants and conduct informative seminars and presentations wherever required.
To maintain constant and systematic contact with active agent network.
Attending Fairs/ Exhibitions where required.
Producing monthly activity plans and reports.
To assist with market research that will inform and enhance international student recruitment from the regions all over Pakistan.
To support the Director in the overall management of resources and in the implementation of the international strategy in the region.

公司标识
Senior Sales Exceutive
Interwood Mobel (pvt) Ltd
Aug 2015 - Mar 2017 | Karachi, Pakistan

• To achievement of monthly sales targets as assigned by the management.
• To Prepare quotations, retail orders, invoices and GDO (dispatch documents).
• Have experience working with architects, consultants, engineers, builders and contractors in order to streamline all the project related activities which involves tender participation, procurement, designing, production, site installations, deliveries and most importantly customer service.
• To ensure completion of order and stock according to delivery date and agreed lead time and where there is a delay due to materials, production, design or any other reason, responsible for timely intimation.

公司标识
Sales and Customer Service
Asia Pacific Travels & Tourism
Mar 2013 - Mar 2015 | Dubai, United Arab Emirates

•Assisted clients with choosing tourism packages and located the best deals for clients.
•Provided overall sales target of the company by giving excursion service to present and potential customers.
• Generated new sales opportunities by studying market analysis.
•Maintained high standard of customer services for our clients.
•Assisted sales department in corporate client deals.
•Listed new potential companies to increase business portfolio.
•Online booking for best places for customers which include Burj Khalifa, Burj-Al-Arab, The Atlantis, Sky diving.
•Provided services to the exceptional (4 Stars & 5 Stars) hotels in UAE such as Radisson Blu, Rose Rayhaan.

公司标识
Floor Supervisor
Zainab Dutyfree Shop Ltd
Mar 2010 - Feb 2013 | Karachi, Pakistan

•Maintained overall management responsibility for operations of store, including store performance, inventory, security, customer services and management of staff.
•Assisted operations manager in generating sales opportunities by identifying appropriate business targets.
•Conducted trainings to manage and motivate the sales team in order to achieve the overall sales objectives and to follow the same retail standard.
•Provided new ideas and techniques to acquire resources that help develop a professional and excellent level of customer service.

公司标识
Service Representative
Faysal Bank Limited
Nov 2007 - Mar 2010 | Karachi, Pakistan

•Ensured high degree of security to customer’s confidential details.
• Processed requests for change of customer’s information.
•Verified reasons for return of mails and provided feedback to head office to make corrections.
• Ensured timely delivery of account statements and other bank letters.
•Took charge of delivering duplicate statements or bank letters in the event of the originals being misplaced or lost.

公司标识
Phone Banking Officer
The Royal Bank of Scotland
Feb 2006 - Nov 2007 | Karachi, Pakistan

•Provided an excellent customer services via phone banking and educated customers the benefits for banking at NSBC.
•Catered customers with financial transactions such as settlements, payments on debit/credit cards, internal funds transfer, utility bill payments, payments of other bank’s cards and etc.
•Logged financial and non-financial complaints from customers..
•Logged requests and complaints regarding debit and credit cards.
•Provided information about Bank charges, branches, ATM and Drop box locations.

学历

Khadim Ali Shah Bukhari Institute of Technology
硕士, 工商管理硕士学位, MBA‎
Marketing
CGPA 2.8/4
2012
University of Karachi
学士, 贸易学士, B.Com‎
Accounting & Finance
所占比重 60%
2007

技能

熟练 Account Mapping
熟练 Amin Management
熟练 Bank Assurance
熟练 British Accents
熟练 Client Acquisition Skills
中级 Client Followup
熟练 Closing
中级 Commercial Business Command
熟练 Consumer Electronics Knowledge
熟练 Corporate Marketing
中级 Corporate - Procurement / Administration Departmen
熟练 Custom CRM
中级 Deal Qualification
熟练 Development Development
熟练 Direct ales
熟练 Distributors
熟练 eBanking
熟练 Executive Presentation Skills
熟练 Go-to-Market Strategy
中级 Government Contract Negotiations
熟练 h Operations Management
熟练 Handling Assignments
中级 High Networth Individuals
中级 Individuals / Consumers
熟练 Installment Loans
熟练 Instant / Over the counter
熟练 Institutional Selling
熟练 International Business Exposure
熟练 Inventory Planning
熟练 Key Account Management
中级 Knowledge of FMCG
熟练 Live Demo
熟练 Loans - Home
熟练 Loans - Personal
熟练 Loans Business
熟练 Loans Credit Cards
中级 Managing Midsize Teams - 5 to 20 People
熟练 Opening Branch Offices
熟练 Pricing Negotiations
熟练 Realtime Marketing
熟练 Regional Banks
熟练 Relations Management
熟练 Retail Products Knowldge
中级 Stitching Skills
熟练 Strategic Sales
熟练 Target Setting
熟练 Team Motivation
熟练 مبيعات القناة
熟练 مبيعات المشاركة
熟练 محادثة المبيعات

语言

初学者 阿拉伯语
熟练 乌尔都语
熟练 英语

Syed Faiq 联系人